Clear rules for responsible business screening.

1. Agreement and eligibility

These Terms of Use form an agreement between Mentorsko Ltd., company registration number 207211334 and VAT number BG207211334, and the business or organization that accesses AdverseSearch. “Customer” means that business or organization, including authorized users acting for it.

By accessing the service, creating an account, using an API key, submitting a screening, or accepting an order form, you confirm that you can bind the Customer and that the Customer accepts these Terms. The service is for lawful business use by adults and is not offered for personal, household, or consumer purposes.

If an order form, data processing agreement, or written enterprise agreement applies, it forms part of the agreement. A signed agreement or order form controls if it expressly conflicts with these Terms.

2. The service

AdverseSearch searches available sources and returns structured screening signals, identity evidence, source citations, coverage information, and limitations. The service may provide no verified match, a potential match, an inconclusive result, or an incomplete search result.

The service does not guarantee that sources are complete, current, accurate, lawful, accessible, or about the submitted person. It does not guarantee that every relevant source will be found or that every returned source is correct. Sources can change, disappear, conflict, use aliases, or report unresolved allegations.

Features, limits, supported countries, languages, search depth, and response times may vary by plan, availability, and technical conditions.

3. Customer duties and lawful instructions

The Customer decides who to screen, why the screening is necessary, what identifiers to provide, who can view results, how long results are needed, and what action may follow. The Customer must:

• have a valid legal basis and any additional authority required for each screening;
• give required notices and handle access, correction, objection, deletion, and dispute rights;
• submit only accurate, relevant, and proportionate identifiers;
• follow data protection, employment, equality, criminal-record, consumer-reporting, sanctions, and sector-specific rules;
• keep a documented human review process and a way to correct or contest information;
• use results only for the approved purpose and restrict access to trained, authorized people.

The Customer authorizes Mentorsko Ltd. to process submitted data and make the technical disclosures needed to provide and secure the service. The Customer represents that these instructions are lawful.

4. Prohibited use

You must not use AdverseSearch:

• for stalking, harassment, doxxing, intimidation, unlawful surveillance, or personal disputes;
• to discriminate unlawfully or target a person based on a protected characteristic;
• as a consumer report, credit report, regulated background check, or employment screening report unless a separate written agreement expressly permits that use and all legal requirements are met;
• to make a solely automated or final high-impact decision about employment, credit, housing, insurance, education, healthcare, immigration, public benefits, or another protected opportunity;
• to process criminal conviction, offence, special-category, or similarly restricted data without specific legal authority and safeguards;
• to identify confidential sources, bypass access controls, scrape the service, probe security, introduce malware, overload systems, or interfere with another customer;
• to resell, publish, disclose, or build a personal-data database from results except as an approved integrated service under a written agreement;
• in violation of sanctions, export controls, court orders, or applicable law.

We may investigate suspected misuse and preserve or disclose limited evidence where lawfully required to protect people, customers, the service, or legal rights.

5. Human review and correction

Before any action, a trained reviewer must open the cited source, confirm that it concerns the correct person, consider conflicting identifiers, review the full context, distinguish allegations from established outcomes, account for acquittals and dismissals, consider recency and relevance, and follow the Customer's notice and dispute process.

The Customer must not describe an AdverseSearch output as a factual finding without independent review. It must promptly investigate credible correction requests and stop relying on information that is known to be wrong, misleading, unlawfully obtained, or no longer relevant.

6. Accounts, API keys, and security

Accounts and API keys are issued to approved users and workspaces. You must provide accurate account information, use individual sign-in access, keep credentials confidential, apply least-privilege access, and revoke access promptly when a person changes role or leaves.

The Customer is responsible for activity under its accounts and keys unless it promptly reports unauthorized use and the activity resulted solely from our breach of the agreement. Do not place personal data in API keys, idempotency keys, request identifiers, or internal references.

You must notify us through the contact form if credentials, screening data, or the service may have been compromised. We may rotate credentials, require additional verification, or restrict access to protect the service.

7. Commercial terms, limits, and taxes

Plans, fees, usage limits, search depth, support, and payment terms are set out in the applicable order form. Unless the order form says otherwise, fees are exclusive of taxes, non-cancellable, and non-refundable to the extent permitted by law. The Customer is responsible for applicable taxes other than taxes on our net income.

Usage is measured by accepted requests or another metric stated in the order form. Failed, duplicate, cancelled, or incomplete work may be treated as described in the applicable plan. The service may reject requests above a quota, rate limit, or safety threshold.

Late undisputed amounts may result in restricted access after reasonable notice. The Customer must raise a good-faith invoice dispute promptly and pay undisputed amounts on time.

8. Customer data, sources, and intellectual property

The Customer retains its rights in data it submits. The Customer grants Mentorsko Ltd. a limited right to host, process, transmit, and protect that data only to provide the service, follow lawful instructions, secure systems, and meet legal duties.

AdverseSearch, its software, interface, documentation, branding, and service-generated structure are owned by Mentorsko Ltd. or its licensors. These Terms grant only a limited, non-exclusive, non-transferable, revocable right to use the service during the agreement.

Public source content belongs to its respective owners and may be subject to separate rights, access rules, or corrections. A citation does not grant the Customer a license to republish the source. Feedback may be used without restriction or payment, provided we do not identify the Customer publicly without permission.

Each party must protect the other party's confidential information using reasonable care and use it only for the agreement. This duty does not cover information that is public without breach, already lawfully known, independently developed, or lawfully received without restriction.

9. Availability, maintenance, and service changes

We aim to operate the service reliably, but do not promise uninterrupted or error-free availability unless a signed service-level agreement says otherwise. Maintenance, provider incidents, public-source restrictions, network failures, legal restrictions, security events, and force majeure can delay or limit results.

We may change or discontinue features to improve security, comply with law, protect third-party rights, address provider changes, or develop the product. We will give reasonable notice of a material reduction to a paid core feature where practical.

Preview, beta, free, and playground features are provided for evaluation, may be limited or withdrawn, and are excluded from service levels and commercial warranties unless agreed otherwise.

10. Warranties, indemnity, and liability

Limited warranty

We warrant that paid services will be provided with reasonable skill and care. The Customer's exclusive remedy for a proven breach is re-performance of the affected service or, if that is not reasonable, a proportionate refund of prepaid fees for the affected period.

Disclaimers

To the fullest extent permitted by law, AdverseSearch and all third-party sources are otherwise provided “as is” and “as available”. We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, completeness, accuracy, and uninterrupted availability. We do not warrant a legal outcome, compliance result, identity match, or business decision.

Customer indemnity

The Customer will defend and indemnify Mentorsko Ltd. and its personnel against third-party claims, penalties, losses, and reasonable costs arising from unlawful Customer data, prohibited use, the Customer's decision or disclosure, violation of a person's rights, or breach of Sections 3 to 6. This does not apply to the extent caused by our breach, gross negligence, or wilful misconduct.

Liability cap

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, or consequential loss, or for lost profits, revenue, goodwill, opportunities, or data. Mentorsko Ltd.'s total aggregate liability arising from the service is limited to the fees paid or payable for the service during the 12 months before the event giving rise to the claim.

Nothing excludes liability that cannot legally be excluded, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence. Any mandatory legal rights remain unaffected.

11. Suspension and termination

We may suspend access immediately where reasonably necessary to stop a security threat, unlawful processing, prohibited use, material risk to a person, non-payment, or harm to the service or another customer. Where practical, we will explain the reason and allow a reasonable opportunity to cure.

Either party may terminate for a material breach that is not cured within 30 days after written notice, or immediately if the breach cannot be cured, insolvency occurs, or continued performance would be unlawful. Order forms may include additional termination rights.

On termination, access ends and each party must return or delete confidential information as required by the agreement and law. Terms about payment, ownership, confidentiality, disclaimers, indemnity, liability, disputes, and other provisions intended to survive will continue.

12. General terms

Bulgarian law governs the agreement, without regard to conflict-of-law rules. The courts in Sofia, Bulgaria have exclusive jurisdiction, except where mandatory law requires another forum. Before filing a claim, each party should give notice and allow 30 days for good-faith resolution, unless urgent relief is needed.

Neither party is liable for delay caused by events beyond its reasonable control, except payment obligations. The Customer may not assign the agreement without our written consent. We may assign it as part of a merger, reorganization, sale of business, or transfer to an affiliate, provided the assignee accepts the relevant obligations.

Notices may be sent through the service, account contact, or contact form. Failure to enforce a term is not a waiver. If a term is unenforceable, it will be limited to the minimum extent needed and the remaining terms continue. The agreement is the complete agreement about the service and creates no partnership, agency, fiduciary duty, or third-party beneficiary.

We may update these Terms for legal, security, or product reasons. Material changes will apply prospectively after reasonable notice. Continued use after the effective date means acceptance. If the Customer does not accept a material change, it must stop using the service before that date.